Community Bank, N.A., (CBNA) is a full-service financial institution and national banking subsidiary of Community Bank System, Inc. With locations across Upstate New York and Northeastern Pennsylvania, CBNA offers personal loans, mortgages, checking and savings accounts, credit and debit cards, online banking, mobile banking, commercial loans, cash management and more. In addition to a full range of retail and business banking services, the company offers comprehensive financial planning, insurance and wealth-management services.
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Important Numbers

Electronic Banking Help Desk (M-F: 8:00am-6:00pm EST): 

To report a lost or stolen debit or ATM card after hours:
     1-866-546-8273 (US, Canada, Caribbean)
     1-206-352-4990 (Other international callers)

The Fraud Center (24/7): 
Fraud Center will call or text if they believe they have detected fraudulent activity on an account. The account holder must text and/or call back the Fraud Center to confirm fraud, or have the account unblocked if there is no fraud. Please be prepared with the case number/code. 

To make a loan payment from an account at another bank:

Telephone Banking (24/7 automated voice response): 


For all other concerns, please call or stop into your local branch or call our Customer Service line
(M-Th 9:00am-4:30pm and Friday 9:00am–5:30pm EST), at: 1-800-388-4679


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