Community Bank, N.A., (CBNA) is a full-service financial institution and national banking subsidiary of Community Bank System, Inc. With locations across Upstate New York and Northeastern Pennsylvania, CBNA offers personal loans, mortgages, checking and savings accounts, credit and debit cards, online banking, mobile banking, commercial loans, cash management and more. In addition to a full range of retail and business banking services, the company offers comprehensive financial planning, insurance and wealth-management services.
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Careers with Community Bank

When you choose a career with Community Bank, you're choosing an exciting working environment with excellent employee incentives and a generous benefits package.

Employees who work full time (25 standard hours or more per week) are eligible for medical and dental benefits including a company-funded benefit pension plan. And, all employees (including those that work less than 25 standard hours per week) are eligible for a 401(k) plan with a great match.

A Culture of Happy

Working here means working with some pretty happy people. We're super friendly. We smile - a lot. And we hang our proverbial hats on superior customer service. If that kind of happy is something you might be interested in, we'd love to meet you.

Job Opportunities

 

Job Opportunities Hours/Week Department Location
Asset Liability Manager 40 hours/wk Treasury Management DeWitt, NY
 

POSITION: Asset Liability Manager 
 

MAJOR RESPONSIBILITIES: 

  1. Directs the analysis process responsible for identifying balance sheet interest rate risk.
    1. Maintains oversight of the complex Asset Liability Manager System used to calculate interest rate risk under a variety of interest rate environments.
    2. Reviews model inputs to ensure accuracy for items such as; balance sheet contractual cash flows, repricing and prepayments, interest rate and yield curve changes, deposit pricing, loan & deposit growth rates, funding, investment purchases, new volume rates/spreads, etc.
    3. Performs model validations via actual to projection comparisons, by analyzing rate/volume variance reports, monthly trends, etc. Findings are researched, documented and presented to the Senior Treasury Officer for final review and approval.
    4. Ensure assumptions used with the ALCO models are properly documented and supportable for review by internal/external Auditors, bank regulators, etc.
    5. Provide various reports and supporting documentation, from the ALCO model, to the Accounting Department to be used in the 10-Q and 10-K regulatory filings. 
  2. Develops and recommends balance sheet and risk management strategies to help achieve stated objectives for earnings, capital, liquidity, interest rate risk and market value.
    1. Uses model to test alternative balance sheet scenarios, as directed by the ALCO, to identify potential exposures including funding mix and yield curve twists. Results are validated, documented and presented to ALCO as required by the ALCO policy.
    2. Develops and assists in the execution of strategies which reduce risk and improve net interest income.
  3. Member of the Bank's Stress Testing Committee.
    1. Participates on the Committee responsible for designing and developing the DFAST Stress Testing framework for the Bank.
  4. Effectively communicates CBNA's Asset/Liability policies and philosophy with regulatory officials.
    1. Includes the Office of the Comptroller of the Currency, The Federal Reserve and the Federal Home Loan Bank.
    2. Coordinates ALCO process review, including negotiation of price, discussing policies, validation routines, and major assumptions used in the model.
    3. Prepares written response to comments from regulators & auditors and ensures implementation.
  5. Leads the monthly Bank's Asset/Liability Management Committee meetings.
    1. Effectively communicates the ALCO packets to the Committee members.
    2. Prepare summarized ALCO reports to quantify interest sensitivity and balance sheet structure.
    3. Prepare various reports used in the ALCO packet (combine reports from various sources into a single electronic file to be distributed to ALCO Committee members).

 

APPLICANT REQUIREMENTS:
Education: BS degree in Finance of Economics with additional training in balance sheet and risk management strategies and other aspects of asset liability management.

Skills: Proven knowledge in prepayment risk and its effect on net interest margin and embedded option risk and its effect on fixed income investments, loans and capital market funding; high level computer skills including knowledge of data base applications, data warehousing, Excel and Word; excellent analytical skills and the ability to apply them in multi situations; high level project management skills.

Experience: A minimum of 3-5 years in the asset liability process of a high performance financial institution. Prior experience as assistant or director of the ALCO process preferred.

 

Apply Now

Human Resources Operations Specialist 40 hours/wk Human Resources DeWitt, NY
 

POSITION: Human Resources Operations Specialist
 

MAJOR RESPONSIBILITIES: 

  1. Develop and maintain reports and analytics within all HR systems.
  2. Participate in the implementation of HR systems.
    1. Work the HR team to design, test, document and configure systems
    2. Provide guidance, assistance and training to HR team
    3. Research, document and configure HR systems
    4. Assist with policy and procedure development
  3. Provide on-going support with administration of the various HR systems by assisting with:
    1. Administration and development of updates for the various HRIS modules
    2. Create documentation for all features
    3. Provide technical support for HR special projects
    4. Implement and develop new modules
    5. Develop training materials and train users
    6. Table maintenance, build and set-up
    7. Internal and/or external audits
    8. Run various HR related reports
    9. Assist in resolving system issues that may arise.
    10. Function as technical system expert for all HRIS systems
    11. Add, delete, inactivate and change user security access; reset user passwords
  4. Write, manage and run various interfaces between HRIS systems, vendors, and other systems.
  5. Assist with HR Vendor Management.
  6. Participate with the disaster recovery process and testing.
  7. Work flow development and support.
    1. Design work flows to support HR objectives
    2. Maintenance for existing flows
    3. Configure flows to improve efficiency in all HR business processes
  8. Provide technical assistance to HRIS users.
    1. Install software such as spreadsheet designer and add-ins, troubleshoot issues that may arise

BASIC QUALIFICATIONS:
Education: Bachelor's degree with an emphasis on business or Human Resources preferred.

Skills: Proficient reading, writing, grammar, and mathematics skills; excellent communication skills; demonstrated attention to detail; knowledge of laws and regulations affective the human resources function; excellent time management skills; prior project management experience; excellent problem solving, logic, and analytical skills' advanced computer skills especially with Crystal Reports, Microsoft Word, Excel and Access. Previous HR Operations/HRIS experience required; knowledge with Infor (Lawson) and Kronos systems desired. Process flow and HTML experience a plus. Prior HR Systems and Database administration a plus.

 
Experience: Minimum of five (5) years' related experience required.

 

Apply Now

Business Development Officer-Asset Management 40 hours/wk Nottingham Advisors Amherst, NY
 

POSITION: Business Development Officer-Asset Management 
 

MAJOR RESPONSIBILITIES: 

This role will focus on asset growth and business development.

  1. Responsible for generating business and asset growth.
  2. Will network and meet with existing and potential clients on a regular basis.

As an integral member of the Nottingham Advisors team, this position is responsible to provide assistance wherever necessary to help the department and the Bank in achieving their goals.

 

APPLICANT REQUIREMENTS:
Education: Bachelor’s degree preferred in Finance, Business, Economics or Accounting.

Skills: Excellent sales skills; Strong verbal and written communication skills; strong organizational and collaborative skills.  Must have reliable transportation.  

Experience: Ideal candidate should have current fee-based client assets between $20 and $50 million with proven ability and established networks to generate business and grow this asset base.

 

Apply Now

Financial Consultant 40 hours/wk Wealth Management Plattsburgh, NY
 

POSITION: Financial Consultant
 

MAJOR RESPONSIBILITIES: 

  1. Provide client with suitable solutions to their financial services needs while maintaining a high standard of ethics.
  2. Service the needs of existing customers and effectively manage existing book of business for additional investment customers.
  3. Work cooperatively with branch staff and branch managers to promote and obtain qualified WMG (Wealth Management Group) referrals from the retail bank.
  4. Demonstrate good business practices involving, but not limited to, punctuality, professional demeanor, and leadership.
  5. Maintain neat, timely, and accurate records for regulatory and business purposes.
  6. Set and maintain sales foals in cooperation with management.
  7. Network with community centers of influence to generate mutual referrals.
  8. Train and work cooperatively with branch staff to obtain qualified referrals.
  9. Train branch staff on the compliance of selling investment products.
  10. Abide by the terms and agreements outlined by Invest Financial Corporation (the firm's Broker Dealer).

BASIC QUALIFICATIONS:
Education: B.S. degree in Finance or Economics of relevant field; specialized investment education and training. Attained Securities Licenses 6 or 7, 63 & 65 and NYS Life/Health Licenses. 

Skills: Proficient reading, writing, grammar, and mathematics skills; excellent interpersonal relations and communication skills; Intermediate Microsoft Word, Excel, and email systems skills; working knowledge of the policies, procedures, and regulations related to the sale of investment products. 

Experience: Minimum of three (3) years' experience in Financial Services or related experience required.

 

Apply Now

Regional Sales Assistant (RSA) II 40 hours/wk Wealth Management Adirondack/St. Lawrence Region
 

POSITION: Regional Sales Assistant (RSA) II
 

MAJOR RESPONSIBILITIES: 

  1. Assists and coordinates all assignments, administrative tasks and sales support as needed by both RSM's and Financial Consultants within the Adirondack and St. Lawrence Regions.
  2. Proficient in all operational systems currently used by Community Investment Services (Streetscape, Advisor Dashboard, & EOE)
  3. Proficient in all contact management systems used by Community Investment Services and Community Bank (Redtail & Synapsys).
  4. Works closely with all Financial Consultants in the region to ensure all incoming client service requests are handled in a timely and accurate fashion.
  5. Help to coordinate all regional sales campaigns, sales meetings and client events for the RSM or FC's as needed.
  6. Assists with the on-boarding process of all new FC's.
  7. Backup to other Regional Sales Assistants as needed.
  8. Maintains neat, timely and accurate records for regulatory and business purposes.

BASIC QUALIFICATIONS:
Education: High School Graduate; College Degree in the area of Finance or Business preferred. Minimum requirements- Securities Licenses 6 & 63.

Skills: Proficient reading, writing, grammar, and mathematics skills; excellent interpersonal relations and communication skills; Intermediate Microsoft Word, Excel, and email systems skills.

Experience: Minimum of five (5) years' experience in an administrative position required.

 

Apply Now

Data Architect  40 hours/wk Business Information Systems DeWitt/Canton, NY
 

POSITION: Data Architect 
 

MAJOR RESPONSIBILITIES: 

  1. Establishes governance structure and best practices to comply with policies, standards, processes and resources.
  2. Defines and implements a data management strategy that aligns with the goals and objectives of the bank.
  3. Provides leadership in advanced data techniques (data modeling, data integration, data discovery, and database design/implementation) for departments and project teams.
  4. Creates and maintains conceptual logical and physical data modes defining information requirements for data analysis and decision making.
  5. Maintains consolidated view of the entire application portfolio and provides directions regarding application rationalization.

APPLICANT REQUIREMENTS:
Education: Bachelor's Degree in Computer Science, Information Systems, related technical degree or equivalent experience.

Skills: Strong analytical and problem solving skills. Extensive experience working with a variety of banking applications, business intelligence tools, GRC tools and warehouse solutions i.e. RDBMS/SQL.

Experience: Minimum 5 years proven experience in data management, application development and change and configuration management.

 

Apply Now

Installment Paid Out Loan Representative  40 hours/wk Deposit Operations Dept. Olean, NY
 

POSITION: Installment Paid Out Loan Representative 

MAJOR RESPONSIBILITIES: 

  1. Verify the closed status of loans on daily reports. Ensure proper clearing of check before release of collateral/documents.
  2. Release of liens after ensuring collateral is not security on any other loan.
  3. Respond to calls from the Indirect Department, branches, and lenders regarding lien release requests.
  4. Research requests on paid off installment loans in the past or prior to conversion.
  5. Return paid note to customer and prepare substitute lien release. 
  6. Terminate electronic lien filings through FDI and UCC Direct as loans payoff with mobile homes held as collateral.
  7. Daily contact with customers, attorneys, and bank officers by phone and/or letters.
  8. Cooperate with other members of the department to achieve departmental goals.
  9. Performs other related duties as assigned or directed.

 

BASIC QUALIFICATIONS:
Education: Associates degree preferred with emphasis on business.

Skills: Strong attention to detail as well as proven organizational and analytical skills; ability to prioritize and work effectively under time constraints; strong PC skills; requires knowledge of titles, liens, UCC's, and mortgage recordings.

Experience: Two (2) years of general banking experience or equivalent. 

Apply Now

Plan Consultant/Sr. Plan Consultant 40 hours/wk BPAS Philadelphia, PA
  POSITION: Plan Consultant/ Sr. Plan Consultant
 

GENERAL RESPONSIBILITIES: 

This position is responsible for overseeing the workflow of group of plans assigned; communicating with clients; preparation of 5500 and ERISA reports and conducting compliance testing for plans assigned; maintaining proficiency in regulatory developments.

Essential Duties:

  1. Communicate with clients and financial advisors.
  2. Maintain proficiency in regulatory requirements.
  3. Review of annual reports.
  4. Conduct and analyze discrimination testing.
  5. Responsible for year-end allocations (including New Comparability calculations).
  6. Prepare annual 5500 with related forms and reports and assure timely filing.
  7. Review new plan setup.
  8. Assure that plans assigned remain in compliance with current rules and regulations.
  9. Review transaction rejects.
  10. Assist with census problems.
  11. Assist in conducting Plan audits when necessary.

 

BASIC QUALIFICATIONS:


Education: B.S. Degree in Business or related field, ASPPA designations such as QKA, QPA, or CPC, or commitment to obtain the designation.

Competencies:

  • Well-developed written and oral communication skills.
  • Proficient mathematics skills
  • Relate to co-workers and customers with respect, providing clear and detailed information
  • Display an intermediate level of competency with Microsoft Word and Excel, as well as personal computer skills


Experience: Minimum three (3) years of experience in Pension Plan Administration and Retirement Industry.

 

Apply Now

Retirement Plan Data Coordinator 40 hours/wk BPAS Utica, NY
  POSITION: Retirement Plan Data Coordinator
 

GENERAL RESPONSIBILITIES: 

The responsibilities include importing data files; training new and existing clients to use our proprietary software CensusPro; maintaining census customer service; assisting the Conversion department with new plans; contributing as an active member of the Trade Team; and other duties.

Essential Duties:

  1. Import data files by creating maps and posting for processing.
  2. Provide client set up, training, and customer service on propriety software, CensusPro.
  3. Assist clients and their vendors to prepare files per specifications.
  4. Contribute as an active member of the Trade Team.
  5. Actively work with the Conversion, Document, and Consulting Departments to ensure plans are set up appropriately.
  6. Initiate and maintain communication with the client throughout the conversion process, training, importing files, and creating maps within CensusPro.
  7. Provide ongoing Customer Service.

Ancillary Duties:

As an integral member of the organization, this position is also responsible to provide assistance wherever necessary to help the department and the Company in achieving their goals.

 

BASIC QUALIFICATIONS:


Education: Minimum Two-Year Degree in Accounting or Business.

Competencies:

  • Well-developed written and oral communication skills.
  • Ability to be highly organized and show an attention to detail.
  • Ability to prioritize work assignments and multitask.
  • Display an intermediate level of competency with Microsoft Word and Excel, as well as personal computer skills.


Experience: Minimum of 2 years Accounting, Payroll, or applicable office experience.

 

Apply Now

Healthcare Actuarial Consultant 40 hours/wk BPAS Multiple Locations
  POSITION: Healthcare Actuarial Consultant
 

MAJOR RESPONSIBILITIES: 

BPAS Actuarial and Pension Services seek candidates for the position of Actuarial Consultant in our Syracuse, NY, Rochester, NY, East Hanover, NJ, Pittsburgh, PA or Philadelphia, PA offices.
Our consultants are distinguished by their quality, their depth of experience, and their dedication to excellence. They work with senior actuaries to design, value, administer and communicate employee benefit programs such as health and welfare plans, pension plans, and executive compensation programs. We consult with executives at more than 800 companies, not-for profit institutions and government agencies across the country ranging in size from 1 to 20,000 employees.

 

APPLICANT REQUIREMENTS:
Education: Minimum of a Bachelor’s degree upon graduation from an accredited College or University with a major in Mathematics, Statistics, Actuarial Science or Economics.  Minimum requirement of completion of all Society of Actuaries preliminary exams.  ASA preferred.

Skills: Ability to prioritize in a rapidly changing environment and manage multiple projects simultaneously. Strong Analytical and Technical skills. Excellent Communication skills. Project Management Experience. Able to work independently or on a team.

Experience: Minimum 5 years of experience with retiree group health benefits valuation experience required. Strong knowledge of Health & Welfare plan design, pricing strategies, competitive market practices, and provider network analysis. Prior experience training/reviewing work of entry level actuarial analysts.

 

Apply Now

Bilingual Customer Service Representative 40 hours/wk BPAS Utica, NY
  POSITION: Bilingual Customer Service Representative
 

MAJOR RESPONSIBILITIES: 

The BPAS team of Customer Service Representatives are responsible for responding to retirement plan participant questions and inquiries via phone or e-mail in a timely manner, and logging calls into the Plan Manager system.

  1. Learn and understand BPA Customer Service procedures.
  2. Become familiar with proprietary computer programs and procedures.
  3. Study for and pass ASPPA (America Society of Pension Professionals and Actuaries) Retirement Plan Fundamentals Course.
  4. Provide support to the Consulting Unit (filing, data scrubbing, data entry, mail, etc.).
  5. Provide support to the Operations Unit (data entry, transaction processing).

Ancillary Duties:

As an integral member of the organization, this position is also responsible to provide assistance wherever necessary to help the department and the Company in achieving their goals.

BASIC QUALIFICATIONS:


Education: Minimum high school diploma; 2 or 4 year degree in Business, Accounting or related field preferred.

Skills: Bilingual (English/Spanish) is required; well-developed written and oral communication skills; ability to be highly organized and show an attention to detail; ability to prioritize work assignments and multitask; display an intermediate level competency with Microsoft Word and Excel, as well as personal computer skills.


Experience: Must have Customer Service experience.

 

Apply Now

TPA Services Plan Consultant  40 hours/wk BPAS Syracuse, NY
  POSITION: TPA Services Plan Consultant
 

MAJOR RESPONSIBILITIES: 

This position is responsible for overseeing the workflow of group of plans assigned; communicating with clients; preparing ERISA and Form 5500 annual disclosure reports, conducting compliance testing for assigned plans and maintaining proficiency in regulatory developments.

  1. Communicate with clients.
  2. Maintain proficiency in regulatory requirements.
  3. Review and discuss plan document provisions with clients.
  4. Issue reports detailing a summary of participant account balances as appropriate for the engagement.
  5. Review of annual reports and interim valuation reports at appropriate intervals.
  6. Generate and transmit participant statements to Plan Sponsors, as appropriate.
  7. Prepare and review and analyze discrimination testing.
  8. Responsible for year-end allocations, including new comparability calculations.
  9. Prepare and review annual 5500 and related filings and assure timely filing.
  10. Review plan setup.
  11. Assure that plans assigned remain in compliance with current rules and regulations.
  12. Assist in conducting plan audits when necessary.
  13. Load annual salaries and census data.
  14. Assist with, process and review participant distribution, withdrawal and loan requests for Platform Providers.
  15. Process record-keeping fees for clients with overdue invoices.
  16. Process contributions.
  17. Troubleshoot daily suspense report.

Ancillary Duties:

As an integral member of the organization, this position is also responsible to provide assistance wherever necessary to help the department and the Company in achieving their goals.

BASIC QUALIFICATIONS:


Education: B.S. degree in Business or related field, ASPPA designation such as QKA or QPA is preferred.

Competencies:

  • Well-developed written and oral communication skills
  • Proficient mathematics skills
  • Related to co-workers and customers with respect, providing clear and detailed information
  • Display an intermediate level of competency with Microsoft Word and Excel, as well as personal computer skills


Experience: Must have three (3) years of experience in Pension Plan Administration and Retirement Industry.

 

Apply Now

Actuarial Associate 40 hours/wk BPAS Syracuse, NY
  POSITION: Actuarial Associate
 

MAJOR RESPONSIBILITIES: 

  1. Calculating the cost and funding requirements of employee benefit security programs such as pension plans, health and welfare plans, and executive compensation programs.
  2. Helping our clients manage the risk associated with these benefit programs.
  3. Assisting with the re-design of employee benefit programs by analyzing the costs and benefits associated with different options.
  4. Pricing and IBNR reserving for self-insured group health insurance plans.
  5. Statistical projections of cash flow and benefit plan liabilities.
  6. Compiling of statutory government filings.
  7. Quantifying the impact of changes in actuarial assumptions and regulatory requirements.
  8. Assisting with special projects where necessary.

 

BASIC QUALIFICATIONS:


Education: Minimum of a Bachelor's degree upon graduation from an accredited College or University no later than June 1, 2017 with a major in Mathematics, Statistics, Actuarial Science or Economics. Minimum GPA of 3.2 overall or 3.5 in Major.

Skills: Excellent written and verbal communication skills, including strong presentational skills. Strong analytical and technical skills with acute attention to detail. Ability to prioritize in a rapidly changing environment and manage multiple projects. Participation in appropriate extracurricular activities.

Experience: Preferred: Successful completion of at least one exam sponsored by the Society of Actuaries.

Starting salary and sign-on bonus will be competitive to market, and be adjusted for successful completion of actuarial examinations.

 

Apply Now

Participant Services Manager  40 hours/wk BPAS Utica, NY
  POSITION: Participant Services Manager (Customer Service)
 

MAJOR RESPONSIBILITIES: 

Benefit Plans Administrative Services, Inc. (BPAS), a leader in the retirement plan administration field, seeks an experienced Customer Service Manager to manage the Participant Service aspects of our growing organization. The Participant Services Manager will oversee a multiple location Customer Service Department responsible for responding to participant inquiries regarding Retirement, Flexible Spending, and VEBA plans. The successful candidate will be highly organized, comfortable working in a fast paced environment, technologically proficient, and have excellent customer service and management skills.

  1. Manage multiple locations (currently Utica, NY; Pittsburgh, PA; Houston, TX; New York, NY). Some travel between locations will be required.
  2. Achieve and maintain company standards (minimum wait times, minimum abandoned calls, customer satisfaction, etc).
  3. Become proficient in available technology and maximize effectiveness.
  4. Assists in determining call center operational strategies by conducting needs assessments, performance reviews, capacity planning and evaluation of technologies.
  5. Accomplish people management objectives by training, coaching, administering scheduling, communicating job expectations, enforcing policies and procedures.
  6. Coordinate the development and maintenance of documented customer service procedures, training materials, and service standards.
  7. Pursue ASPPA's QKA designation and training in Retirement/Flex/VEBA rules.
  8. Assist with escalated customer service calls.
  9. Prepares call center performance reports by collecting, analyzing, and summarizing data and trends to share with Senior Management Committee.
  10. Provide assistance wherever necessary to help the department and the Company in achieving goals.

BASIC QUALIFICATIONS:


Education: Bachelor's Degree or commensurate experience in Customer Service Management.

Competencies:

  • Well-developed written and oral communication skills.
  • Well-developed customer service management skills.
  • High organized with strong analytical and problem solving skills.
  • Ability to maximize efficient use of employee time and technology.


Experience: 5 years in a Customer Service Management role. Retirement Plan experience is a plus, but not required.

 

Apply Now

Administrative Assistant 40 hours/wk BPAS Utica, NY
  POSITION: Administrative Assistant
 

MAJOR RESPONSIBILITIES: 

The responsibilities of this position are preparing and following up on service agreements; coordinating internal meetings for both DC and VEBA/HRA Plans converting to BPAS; setting up new Clients/Plans in Plan and Task Manager (PTM) including assigning BPAS Numbers; processing incoming signed documents and/or agreements; processing incoming enrollment requests; run various reports as needed; communicating electronically; administrative responsibilities; and backing up other staff when necessary.

Essential Duties:

  1. Conversion Plan Set Up:
    1. Coordinating, scheduling, and providing material for internal meetings
    2. Preparing and following up on necessary service agreements
    3. Assigning BPAS Number(s) and setting up the Company/Plan in PTM
    4. Entering various tasks in PTM
  2. Processing incoming signed documents and/or agreements within one (1) business day of receipt:
    1. Linking signed documents to PTM
    2. Notifying necessary staff of the receipt of signature pages
    3. Closing and/or creating new tasks in PTM for other departments
    4. Posting pdf files to the web and enrollment site
  3. Process incoming enrollment requests:
    1. Communicate with person making request, advising them of the receipt of their request and/or conflict of the date enrollment material is needed by
    2. Enter necessary tasks in PTM
    3. Auto fulfillment and order of enrollment material for a specified list of plans
  4. Provide back up to other staff when necessary.
  5. Perform other duties as requested or required.

Ancillary Duties:

As an integral member of the organization, this position is also responsible to provide assistance wherever necessary to help the department and the Company in achieving their goals.

BASIC QUALIFICATIONS:


Education: High School Diploma or equivalent is necessary; College Degree and/or professional designation form ASPPA preferred.

Competencies:

  • Well-developed written and oral communication skills
  • Ability to be highly organized and show an attention to detail
  • Ability to prioritize work assignments and multitask
  • Display an intermediate level of competency with Microsoft Office Suite including strong skills in Word and Excel; MC Office Certification Preferred
  • Excellent PC skills including knowledge of Adobe Acrobat


Experience: Minimum of one to two years of clerical experience is necessary.

 

Apply Now

Helpdesk Technician 40 hours/wk BPAS Utica, NY
  POSITION: Helpdesk Technician
 

MAJOR RESPONSIBILITIES: 

Under general supervision, operates and maintains the various systems, networks, and equipment utilized by the company.

Essential Duties:

  1. Provide onsite or remote support for one or more of the following user systems:
    1. Desktops, laptops, printers, peripherals, servers, LAN's...
  2. Perform additional support activities including monitoring, backups, scripting, imaging, patch implementation, incident resolution, account maintenance, password resets, system upgrades, data mitigations, and any other issue that may arise.
  3. Conduct hardware, software, and network troubleshooting and problem resolution within the IT systems environment.
  4. Research problems, make recommendations for solutions, and repair or rebuild systems to appropriate specifications.
  5. Develop/maintain system documentation.
  6. Interface with staff to determine suitable hardware/software to meet user requirements.
  7. Track hardware/software inventory.
  8. Provide user orientation of new and upgraded hardware/software packages.
  9. Keep abreast of functionality of new systems.
  10. May plan and implement system upgrades and expansion.
  11. May provide mentoring or guidance to less experienced team members.

Ancillary Duties:

As an integral member of the organization, this position is also responsible to provide assistance wherever necessary to help the department and the Company in achieving their goals.

BASIC QUALIFICATIONS:


Education: Minimum 2-year degree in Computer Science, Information Systems, or other related field.

Competencies:

  • Well-developed written and oral communication skills
  • Analyze problems and issues and present possible solutions to supervisor
  • Ability to be highly organized and show an attention to detail
  • Ability to prioritize work assignments and multitask
  • Strong technical knowledge of current network hardware, protocols, and standards
  • Strong customer service, and communication skills
  • Ability to work effectively in a team setting
  • Ability to work independently and remain on task
  • Must be willing to learn and adapt to changing technology


Experience: At least 1 year of experience with a basic knowledge and skill set of networking and computer systems.

 

Apply Now

Marketing Specialist  40 hours/wk BPAS

Philadelphia, PA Madison, WI

  POSITION: Marketing Specialist 
 

MAJOR RESPONSIBILITIES: 

Primary responsibility: Develop publications, collateral materials, forms, presentations, and website content; facilitate marketing/ PR campaigns; assist with social media presence/content; and help plan events. This position involved interaction with all levels of authority. As part of the Marketing team, the Marketing Specialist will prioritize projects to support sales and marketing objectives. Projects will include web content, social media, RFP responses, news releases, videos, collateral, direct marketing, newsletters, marketing campaigns, branding, and email communications (sales and customer service).

Essential Functions/Responsibilities:

  1. Plan and coordinate BPAS Partner Conference, BPAS Sales Conference, and other events.
  2. Develop and maintain collateral, newsletters, brochures, forms, and many other materials related to marketing.
  3. Write and edit web content and updates.
  4. Assist in response and production of RFIs, RFPs, and related needs, and bring us into a 2017 competitive environment for the 'institutional management' of RFP questions and answers.
  5. Assist with social media and multi-media activities.
  6. Assist in developing and leveraging key messages and branding to provide consistent communications- Web, print, direct marketing, formal and informal sales communications, proposals, blogs, advertising, collateral and other marketing materials.
  7. Assist in branding efforts to ensure BPAS brand protection across all internal and external touch-points. Brand police.
  8. News Release: While writing RFPs and proposals will require an enormous amount of time, we will rely on this position to write and distribute news releases and keep BPAS in the news.
  9. Develop PowerPoint standards and presentations that support the BPAS brand and reinforce content in RFP responses.
  10. Create and monitor standardized presentations for each service line to ensure Sales is representing BPAS consistently and in the most positive way.
  11. Concept, write, and execute a wide variety of details that involve direct mail, email broadcast campaigns, public relations, customer communications, media advertisements, promotions, and other marketing plans.
  12. Blog support: The position will work with Social Media Committee to write relevant blog pots on a regular basis.
  13. Web content support.
  14. Communications support (email blats, newsletters, client and participant education and communications activities.
  15. Other duties as assigned.

MINIMUM QUALIFICATIONS:


Education: Bachelor's degree in communications, journalism, marketing (business) or related field.

Competencies:

  • Excellent copy editing and writing skills (portfolio/samples required); graphic design skills desired.
  • High attention to detail; ability to manage, change and multitask.
  • Must be multi-tasked oriented, team driven, flexible and able to manage multiple-projects.
  • Demonstrated success writing or supporting marketing B2B solutions for a minimum of 2 years; experience in graphic design support preferred.
  • Demonstrated understanding of Social Media and interactive marketing solutions.
  • Flexible team player with interpersonal skills who embraces challenges and work proactively.
  • Very strong planning, organizational, scheduling, prioritization and follow-up skills.
  • Ability to work independently with minimal supervision and guidance.
  • Ability to understand and process information quickly, and to translate technical information into Sales language.
  • Demonstrated proficiency with standard office software, including Excel, Word, and PowerPoint. Experience with Adobe Creative Design Suite (InDesign and Illustrator).
  • Ability to effectively work under tight deadlines and mange projects independently.

 

Apply Now

Financial Consultant 40 hours/wk Wealth Management Finger Lakes, NY Region
 

POSITION: Financial Consultant
 

MAJOR RESPONSIBILITIES: 

  1. Provide clients with suitable solutions to their financial services needs while maintaining a high standard of ethics.
  2. Service the needs of existing customers and effectively manage existing book of business for additional investment customers.
  3. Work cooperatively with branch staff and branch managers to promote and obtain qualified WMG (Wealth Management Group) referrals from the retail bank.
  4. Demonstrate good business practices involving, but not limited to, punctuality, professional demeanor, and leadership.
  5. Maintain neat, timely, and accurate records for regulatory and business purposes.
  6. Set and maintain sales goals in cooperation with management.
  7. Network with community centers of influence to generate mutual referrals.
  8. Train and work cooperatively with branch staff to obtain qualified referrals.
  9. Train branch staff on the compliance of selling investment products.
  10. Abide by the terms and agreements outlined by Invest Financial Corporation (the firm’s Broker Dealer).


Education: B.S. degree in Finance or Economics or relevant field; specialized investment education and training. Attained Securities Licenses 6 or 7, 63 & 65 and NYS Life/Health Licenses.

Skills: Proficient reading, writing, grammar, and mathematics skills; excellent interpersonal relations and communication skills; intermediate Microsoft Word, Excel, and email systems skills; working knowledge of the policies, procedures, and regulations related to the sale of investment products.

Experience: Minimum of three (3) years of experience in Financial Services or related experience required.

Apply Now

Senior Commercial Banking Officer  40 hours/wk Commercial Lending Scranton, PA
 

POSITION: Senior Commercial Banking Officer

MAJOR RESPONSIBILITIES: 

  1. Develop new commercial banking business by calling on a wide variety of prospective commercial enterprises in the PA region.
  2. Enhance ongoing relationships with current commercial customers, including the pursuit of additional cross-selling commercial banking products and services.
  3. Manage a variety of commercial credit opportunities, to include granting commercial loans within lending limits. Must be able to interview applicants, collect and analyze financial, credit and related information, recommend proposed structures to credit authorities, negotiate terms and act on loan applications.
  4. Effectively and actively manage existing commercial credit portfolio, to include ongoing formal reviews of existing credit relationships, collection on loan delinquencies and appropriate coordination with Credit Administration.
  5. Guide, support and coordinate with branch personnel in their efforts to grow and effectively manage their respective small business credit portfolios.
  6. Monitor individual sales performance versus objectives with appropriate supervisors.
  7. Attend sales and trade meetings, and actively participate in community service networking activities as a bank representative.
  8. Comply with established bank operating policies and procedures in order to maintain adequate controls and ensure compliance with regulatory requirements.
  9. Ensure bank wide customer service and sales objectives are integrated within the Commercial Banking Department's annual objectives.

 

BASIC QUALIFICATIONS:
Education: B.S. or B.A. degree in related field of study; specialized bank lending education and training.

Skills: Proficient reading, writing, grammar and accounting skills; strong communication, sales and negotiation skills. Credit analysis & loan structuring competencies, and a thorough knowledge of bank commercial products and services, loan documentation and collateral procedures.

Experience: Prior experience of at least seven (7) years in Commercial Banking, including financial analysis and commercial banking.

Apply Now

Commercial Banking Officer 40 hours/wk Commercial Lending Plattsburgh, NY
 

POSITION: Commercial Banking Officer 

MAJOR RESPONSIBILITIES:

  1. Performs a variety of duties to meet the commercial services needs of business customers as follows:
    • Solicits new business from present and prospective customers; maintains ongoing business relationships with present customers in order to take advantage of additional cross-selling opportunities.
    • Provides sales information on a timely basis in order that this information may be included as part of customer service and sales performance reports.
    • Monitors individual sales performance versus objectives on a regular basis; discusses performance with appropriate supervisor on a frequent basis.
    • Serves as a member of the bank’s sales team, e.g., Branch Manager; makes group sales calls where these types of calls will improve the opportunity for new business development.
    • Maintains a thorough knowledge of the features and benefits of all bank commercial products and services in order to ascertain customer needs and to sell in conjunction with these needs.
    • Provides direct service to commercial customers of the bank with respect to deposit, loan, and other miscellaneous products and services; approves or rejects loan applications within individual lending authority.
    • Assists customers in obtaining specialized services from other bank departments as necessary; provides help to customers with specific inquiries or service problems.
    • Maintains a working knowledge of bank operating policies and procedures with impact commercial services.
    • Prepares and maintains accurate records of all customer service calls made and meetings held with present and prospective customers.
  2. Provides quality service to customers, whether internal or external.
  3. Demonstrates cooperative efforts in working with other departments and within own department.
  4. Jointly establishes annual quantitative customer service and sales objectives with assigned supervisor; this activity to be integrated with the Commercial Lending Department’s annual operating plan.
  5. Complies with established operating policies and procedures in order to maintain adequate controls and to support the bank’s adherence to outside regulatory requirements.
  6. Communicates with management and staff personnel in order to integrate goals and activities.
  7. Responds to inquiries relating to his/her particular area, or to requests from other bank personnel, customers, etc., within given time frame and with established policy.
  8. Maintains appropriate records and provides assigned reports.
  9. Monitors and reviews accounts for appropriate risk rating to avoid risk rating changes by Loan Review, the OCC or other loan review processes.

APPLICANT REQUIREMENTS:

Education: B.S. or B.A. degree in a related field normally required; specialized banking education and training.

Skills: Proficient reading, writing, grammar, and mathematics skills; proficient interpersonal relations and communicative, and sales skills; a thorough knowledge of the features and benefits of all bank commercial products and services; a working knowledge of bank operating policies and procedures which impact commercial services; valid drivers’ license.

Experience: Minimum of five (5) years' commercial banking experience and/or related lending experience is required.

Apply Now

Commercial Banking Officer 40 hours/wk Commercial Lending Watertown, NY
 

POSITION: Commercial Banking Officer

MAJOR RESPONSIBILITIES:
Performs a variety of duties to meet the commercial services needs of business customers as follows:

  1. Solicits new business from present and prospective customers; maintains ongoing business relationships with present customers in order to take advantage of additional cross-selling opportunities.
  2. Provides sales information on a timely basis in order that this information may be included as part of customer service and sales performance reports.
  3. Monitors individual sales performance versus objectives on a regular basis; discusses performance with appropriate supervisor on a frequent basis.
  4. Serves as a member of the bank’s sales team, e.g., Branch Manager; makes group sales calls where these types of calls will improve the opportunity for new business development.
  5. Maintains a thorough knowledge of the features and benefits of all bank commercial products and services in order to ascertain customer needs and to sell in conjunction with these needs.
  6. Provides direct service to commercial customers of the bank with respect to deposit, loan, and other miscellaneous products and services; approves or rejects loan applications within individual lending authority.
  7. Assists customers in obtaining specialized services from other bank departments as necessary; provides help to customers with specific inquiries or service problems.
  8. Maintains a working knowledge of bank operating policies and procedures which impact commercial services.
  9. Prepares and maintains accurate records of all customer service calls made and meetings held with present and prospective customers.
  10. Provides quality service to customers, whether internal or external.
  11. Demonstrates cooperative efforts in working with other departments and within own department.
  12. Jointly establishes annual quantitative customer service and sales objectives with assigned supervisor; this activity to be integrated with the Commercial Banking Department’s annual operating plan.
  13. Complies with established operating policies and procedures in order to maintain adequate controls and to support the bank’s adherence to outside regulatory requirements.
  14. Communicates with management and staff personnel in order to integrate goals and activities.
  15. Responds to inquiries relating to his/her particular area, or to requests from other bank personnel, customers, etc., within given time frame and with established policy.
  16. Maintains appropriate records and provides assigned reports.
  17. Monitors and reviews accounts for appropriate risk rating to avoid risk rating changes by loan Review, the OCC or other loan review processes.

 

APPLICANT REQUIREMENTS:
Education: B.S. or B.A. degree in a related field normally required; specialized banking education and training.

Skills: Proficient reading, writing, grammar, and mathematics skills; proficient interpersonal relations and communicative, and sales skills; a thorough knowledge of the features and benefits of all bank commercial products and services; a working knowledge of bank operating policies and procedures which impact commercial services; valid driver's license.

Experience: Minimum of three (3) years' experience in related positions required.

 

Apply Now

Temp Electronic Banking Help Desk I 40 hours/wk Electronic Banking Canton, NY
 

POSITION: Temp Electronic Banking Help Desk I

MAJOR RESPONSIBILITIES: 

  1. Provide assistance and technical support to customers via the help desk maintaining professionalism and exemplary customer service skills.
  2. Responds to daily email messages from CBNA website regarding Internet Banking, Website issues, and products/services of CBNA.
  3. Provide assistance and customer support to branches, including processing Internet Banking or Telephone Banking maintenance requests.
  4. Follow internal Electronic Banking procedure to handle Regulation E claims.
  5. E-Statement review and release.
  6. Cross-trained on all or a combination of Credit Card daily balancing, Bill Payment daily balancing, Bill Payment returns and FI Transfer daily balancing.
  7. Miscellaneous clerical duties, including filing and maintaining department records.
  8. May be asked to cross-train and back-up for Debit Card Fraud monitoring.
  9. Retrieve night voicemail and day-time voicemail messages and determine who the call should be directed to.

 

BASIC QUALIFICATIONS:
Education: High School Diploma or equivalent.

Skills: Organizational skills, excellent oral & written communication skills, proficient PC skills and Internet knowledge. Jack Henry & CBNA product knowledge preferred.

Experience: Two (2) years' banking experience preferably including working knowledge of CBNA products/services.

Other: This position will be available through end of March 2017.

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Branch Manager I 40 hours/wk Branch Staff Oneonta, NY
 

POSITION: Branch Manager I

MAJOR RESPONSIBILITIES: 

  1. Manages the Branch office in order to meet the financial services needs of customer in the assigned community market area.
  2. Works with management in establishing growth, sales, and profit objectives.
  3. Provides the proper security and maintenance of the office.
  4. Ensures proper staffing of branch.
  5. Serves as an active member of the office customer service team by performing all of the duties of a Branch Loan Officer.
  6. Makes "outside" sales and customer service calls on present and prospective customers.
  7. Implement strategies to achieve goals assigned to the branch.
  8. Ensures that the office and all personnel adhere to established operating policies and procedures along with outside regulatory requirements.
  9. Directly supervises assigned personnel including selection, training, and performance evaluation, scheduling and work distribution.

 

BASIC QUALIFICATIONS:
Education: Associate's Degree or equivalent as well as specialized banking education and training.

Skills: Proficient communicative and sales skills; demonstrated supervisory skill; moderate consumer lending authority; thorough knowledge of Bank products and operating policies and procedures.

Experience: A minimum of four (4) years' experience in related banking and lending positions.

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Teller I 40 hours/wk Branch Staff Plattsburgh, NY
 

POSITION: Floating Teller I (or II with required experience) 
 

MAJOR RESPONSIBILITIES: 

  1. Provides teller support to two or more branches within the Potsdam area.
  2. Provides assistance to customers using quality service standards.
  3. Accepts deposits, verifies cash and endorsements.
  4. Cashes checks within limits assigned referring exceptions to supervisor.
  5. Accepts savings deposits and withdrawals.
  6. Prepares individual daily settlements of teller cash and proof operations.
  7. Looks for and listens for potential sales opportunities while conducting daily customer transactions.
  8. Observes and acts on opportunities to create appointments for Sales Representatives, Financial Service Representatives, and Lenders.
  9. Researches customer accounts, sends out prospecting letters, and follows up with customers by telephone.
  10. Promotes specific bank products when applicable.
  11. Makes customer service related telephone calls.
  12. Accepts loan, utility and other payments.
  13. Issues money orders, cashiers’ and travelers’ checks, correspondent bank drafts, etc.
  14. May open Christmas Clubs.

 

APPLICANT REQUIREMENTS:
Education: High school diploma or equivalent.

Skills: Good communication skills, accuracy, basic math skills and use of a calculator.

Experience: Prior cashier or customer service preferred.

Other: Flexibility with travel and scheduling, reliable transportation.

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Senior Teller I 37.5 hours/wk Branch Staff Johnson City, NY
 

POSITION: Senior Teller I 
 

MAJOR RESPONSIBILITIES: 

  1. Provides assistance to customers using quality service standards.
  2. Oversees daily teller operations in a branch to ensure good customer service and adherence to bank procedures.
  3. Trains, guides and assists other tellers.
  4. Balances branch cash and monitors levels. Orders currency from or ships to the Federal Reserve when necessary.
  5. Prepares required regulatory and internal reports.
  6. Maintains control of currency, bank drafts traveler's checks, etc.
  7. Listens for potential sales opportunities while conducting daily customer transactions.
  8. Observes and acts on opportunities to create appointments for Customer Service Representatives, Financial Service Representatives, and Lenders.
  9. Researches customer accounts, sends out prospecting letters, and follows up with customers by telephone.
  10. Promotes specific bank products when applicable.
  11. Routinely performs the duties of a regular teller.
  12. May fill in at a customer service position.

 

APPLICANT REQUIREMENTS:
Education: High school diploma or equivalent; Internal product knowledge seminars.

Skills: Accuracy, proficient interpersonal and communication skills; thorough knowledge of Bank products, and PC knowledge.

Experience: A minimum of four years bank and/or secretarial/sales experience normally required.

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Customer Service Representative 37.5 hours/wk Branch Staff Cazenovia, NY
 

POSITION: Customer Service Representative I (or II with required experience)

MAJOR RESPONSIBILITIES: 

  1. Opens new depository accounts.
  2. Assists customers with stop payments, wire transfers, balance discrepancies on DDA's and other problems.
  3. Conducts needs-based sales interviews.
  4. Participate in branch prospecting efforts.
  5. Answers the telephone and routes calls to appropriate destinations.
  6. Prepares and/or types memos, letters and reports.
  7. May type loan documentation.
  8. May handle branch overdrafts and collection items.
  9. May handle interest payments to customers on certificates of deposit.
  10. Routinely fills in at the Teller position.

 

BASIC QUALIFICATIONS:
Education: High school diploma or equivalent; AIB Principles of Banking, internal product-knowledge seminars.

Skills: Proficient in typing and math, proven interpersonal and communication skills, thorough knowledge of bank products. 

Experience: A minimum of three (3) years of bank and/or secretarial experience.

Other: Reliable transportation.

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Teller I 37.5 hours/wk Branch Staff Central Region, NY
 

POSITION: Teller I (or II with required experience) 
 

MAJOR RESPONSIBILITIES: 

  1. Provides assistance to customers using quality service standards.
  2. Accepts deposits, verifies cash and endorsements.
  3. Cashes checks within limits assigned referring exceptions to supervisor.
  4. Accepts savings deposits and withdrawals.
  5. Prepares individual daily settlements of teller cash and proof operations.
  6. Looks for and listens for potential sales opportunities while conducting daily customer transactions.
  7. Observes and acts on opportunities to create appointments for Sales Representatives, Financial Service Representatives, and Lenders.
  8. Researches customer accounts, sends out prospecting letters, and follows up with customers by telephone.
  9. Promotes specific bank products when applicable.
  10. Makes customer service related telephone calls.
  11. Accepts loan, utility and other payments.
  12. Issues money orders, cashiers’ and travelers’ checks, correspondent bank drafts, etc.
  13. May open Christmas Clubs.

 

APPLICANT REQUIREMENTS:
Education: High school diploma or equivalent.

Skills: Good communication skills, accuracy, basic math skills and use of a calculator.

Experience: Prior cashier or customer service preferred.

Other: Reliable transportation. Schedule: Monday, Thursday, Friday, Saturday and Sunday (OFF Tuesday/Wednesday). 

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Teller I  37.5 hours/wk Branch Staff Oneida, NY
 

POSITION: Teller I (or II with required experience)

MAJOR RESPONSIBILITIES: 

  1. Provides teller support to two or more branches within the Oneida area. 
  2. Provides assistance to customers using quality service standards.
  3. Accepts deposits, verifies cash and endorsements.
  4. Cashes checks within limits assigned referring exceptions to supervisor.
  5. Accepts savings deposits and withdrawals.
  6. Prepares individual daily settlements of teller cash and proof operations.
  7. Looks for and listens for potential sales opportunities while conducting daily customer transactions.
  8. Observes and acts on opportunities to create appointments for Sales Representatives, Financial Service Representatives, and Lenders.
  9. Researches customer accounts, sends out prospecting letters, and follows up with customers by telephone.
  10. Promotes specific bank products when applicable.
  11. Makes customer service related telephone calls.
  12. Accepts loan, utility and other payments.
  13. Issues money orders, cashiers’ and travelers’ checks, correspondent bank drafts, etc.
  14. May open Christmas Clubs.

 

APPLICANT REQUIREMENTS:
Education: High school diploma or equivalent.

Skills: Friendly and professional communication skills, accuracy, basic math skills, and PC skills.  Comfort with presenting product information to customers. 

Experience: Prior cashier or customer service preferred.

Other: Flexibility with travel and scheduling, reliable transportation. 

Apply Now

Teller I  37.5 hours/wk Branch Staff Rome, NY
 

POSITION: Teller I (or II with required experience)

MAJOR RESPONSIBILITIES: 

  1. Provides teller support to two or more branches within the Rome area. 
  2. Provides assistance to customers using quality service standards.
  3. Accepts deposits, verifies cash and endorsements.
  4. Cashes checks within limits assigned referring exceptions to supervisor.
  5. Accepts savings deposits and withdrawals.
  6. Prepares individual daily settlements of teller cash and proof operations.
  7. Looks for and listens for potential sales opportunities while conducting daily customer transactions.
  8. Observes and acts on opportunities to create appointments for Sales Representatives, Financial Service Representatives, and Lenders.
  9. Researches customer accounts, sends out prospecting letters, and follows up with customers by telephone.
  10. Promotes specific bank products when applicable.
  11. Makes customer service related telephone calls.
  12. Accepts loan, utility and other payments.
  13. Issues money orders, cashiers’ and travelers’ checks, correspondent bank drafts, etc.
  14. May open Christmas Clubs.

 

APPLICANT REQUIREMENTS:
Education: High school diploma or equivalent.

Skills: Good communication skills, accuracy, basic math skills and use of a calculator.

Experience: Prior cash handling or customer service experience preferred.

Other: Flexibility with travel and scheduling, reliable transportation. 

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Teller I  35 hours/wk Branch Staff Lyons Falls, NY
 

POSITION: Teller I (or II with required experience)

MAJOR RESPONSIBILITIES: 

  1. Provides assistance to customers using quality service standards.
  2. Accepts deposits, verifies cash and endorsements.
  3. Cashes checks within limits assigned referring exceptions to supervisor.
  4. Accepts savings deposits and withdrawals.
  5. Prepares individual daily settlements of teller cash and proof operations.
  6. Looks for and listens for potential sales opportunities while conducting daily customer transactions.
  7. Observes and acts on opportunities to create appointments for Sales Representatives, Financial Service Representatives, and Lenders.
  8. Researches customer accounts, sends out prospecting letters, and follows up with customers by telephone.
  9. Promotes specific bank products when applicable.
  10. Makes customer service related telephone calls.
  11. Accepts loan, utility and other payments.
  12. Issues money orders, cashiers’ and travelers’ checks, correspondent bank drafts, etc.
  13. May open Christmas Clubs.

 

APPLICANT REQUIREMENTS:
Education: High school diploma or equivalent.

Skills: Good communication skills, accuracy, basic math skills and use of a calculator. 

Experience: Prior cash handling or customer service experience preferred.

Other: Reliable transportation.

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Teller I  25 hours/wk Branch Staff Hazleton, PA
 

POSITION: Teller I (or II with required experience)

MAJOR RESPONSIBILITIES: 

  1. Provides assistance to customers using quality service standards.
  2. Accepts deposits, verifies cash and endorsements.
  3. Cashes checks within limits assigned referring exceptions to supervisor.
  4. Accepts savings deposits and withdrawals.
  5. Prepares individual daily settlements of teller cash and proof operations.
  6. Looks for and listens for potential sales opportunities while conducting daily customer transactions.
  7. Observes and acts on opportunities to create appointments for Sales Representatives, Financial Service Representatives, and Lenders.
  8. Researches customer accounts, sends out prospecting letters, and follows up with customers by telephone.
  9. Promotes specific bank products when applicable.
  10. Makes customer service related telephone calls.
  11. Accepts loan, utility and other payments.
  12. Issues money orders, cashiers’ and travelers’ checks, correspondent bank drafts, etc.
  13. May open Christmas Clubs.

 

APPLICANT REQUIREMENTS:
Education: High school diploma or equivalent.

Skills: Good communication skills, accuracy, basic math skills and use of a calculator. Bilingual in Spanish required.

Experience: Prior cash handling or customer service experience preferred.

Other: Reliable transportation.

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Teller I  24 hours/wk Branch Staff Ithaca, NY
 

POSITION: Teller I (or II with required experience)

MAJOR RESPONSIBILITIES: 

  1. Provides assistance to customers using quality service standards.
  2. Accepts deposits, verifies cash and endorsements.
  3. Cashes checks within limits assigned referring exceptions to supervisor.
  4. Accepts savings deposits and withdrawals.
  5. Prepares individual daily settlements of teller cash and proof operations.
  6. Looks for and listens for potential sales opportunities while conducting daily customer transactions.
  7. Observes and acts on opportunities to create appointments for Sales Representatives, Financial Service Representatives, and Lenders.
  8. Researches customer accounts, sends out prospecting letters, and follows up with customers by telephone.
  9. Promotes specific bank products when applicable.
  10. Makes customer service related telephone calls.
  11. Accepts loan, utility and other payments.
  12. Issues money orders, cashiers’ and travelers’ checks, correspondent bank drafts, etc.
  13. May open Christmas Clubs.

 

APPLICANT REQUIREMENTS:
Education: High school diploma or equivalent.

Skills: Friendly and professional communication skills, accuracy, basic math skills, and PC skills.  Comfort with presenting product information to customers.

Experience: Prior cashier or customer service preferred.

Apply Now

Teller I  24 hours/wk Branch Staff Scranton, PA
 

POSITION: Teller I (or II with required experience)

MAJOR RESPONSIBILITIES: 

  1. Provides assistance to customers using quality service standards.
  2. Accepts deposits, verifies cash and endorsements.
  3. Cashes checks within limits assigned referring exceptions to supervisor.
  4. Accepts savings deposits and withdrawals.
  5. Prepares individual daily settlements of teller cash and proof operations.
  6. Looks for and listens for potential sales opportunities while conducting daily customer transactions.
  7. Observes and acts on opportunities to create appointments for Sales Representatives, Financial Service Representatives, and Lenders.
  8. Researches customer accounts, sends out prospecting letters, and follows up with customers by telephone.
  9. Promotes specific bank products when applicable.
  10. Makes customer service related telephone calls.
  11. Accepts loan, utility and other payments.
  12. Issues money orders, cashiers’ and travelers’ checks, correspondent bank drafts, etc.
  13. May open Christmas Clubs.

 

APPLICANT REQUIREMENTS:
Education: High school diploma or equivalent.

Skills: Friendly and professional communication skills, accuracy, basic math skills, and PC skills.  Comfort with presenting product information to customers.

Experience: Prior cashier or customer service preferred.

Apply Now

Teller I  20 hours/wk Branch Staff Rushville, NY
 

POSITION: Teller I (or II with required experience)

MAJOR RESPONSIBILITIES: 

  1. Provides assistance to customers using quality service standards.
  2. Accepts deposits, verifies cash and endorsements.
  3. Cashes checks within limits assigned referring exceptions to supervisor.
  4. Accepts savings deposits and withdrawals.
  5. Prepares individual daily settlements of teller cash and proof operations.
  6. Looks for and listens for potential sales opportunities while conducting daily customer transactions.
  7. Observes and acts on opportunities to create appointments for Sales Representatives, Financial Service Representatives, and Lenders.
  8. Researches customer accounts, sends out prospecting letters, and follows up with customers by telephone.
  9. Promotes specific bank products when applicable.
  10. Makes customer service related telephone calls.
  11. Accepts loan, utility and other payments.
  12. Issues money orders, cashiers’ and travelers’ checks, correspondent bank drafts, etc.
  13. May open Christmas Clubs.

 

APPLICANT REQUIREMENTS:
Education: High school diploma or equivalent.

Skills: Friendly and professional communication skills, accuracy, basic math skills, and PC skills.  Comfort with presenting product information to customers.

Experience: Prior cashier or customer service preferred.

Apply Now

Call-in Teller Will Vary Branch Staff  Plattsburgh, NY
  POSITION: Call-in Teller I (or II with required experience) 
 

MAJOR RESPONSIBILITIES: 

  1. Provides assistance to customers using quality service standards.
  2. Accepts deposits, verifies cash and endorsements.
  3. Cashes checks within limits assigned referring exceptions to supervisor.
  4. Accepts savings deposits and withdrawals.
  5. Prepares individual daily settlements of teller cash and proof operations.
  6. Looks for and listens for potential sales opportunities while conducting daily customer transactions.
  7. Observes and acts on opportunities to create appointments for Sales Representatives, Financial Service Representatives, and Lenders.
  8. Researches customer accounts, sends out prospecting letters, and follows up with customers by telephone.
  9. Promotes specific bank products when applicable.
  10. Makes customer service related telephone calls.
  11. Accepts loan, utility and other payments.
  12. Issues money orders, cashiers’ and travelers’ checks, correspondent bank drafts, etc.
  13. May open Christmas Clubs.

 

APPLICANT REQUIREMENTS:
Education: High school diploma or equivalent.

Skills: Good communication skills, accuracy, basic math skills and use of a calculator.

Experience: Prior cashier or customer service preferred.

 

Apply Now
Call-in Teller Will Vary Branch Staff Livingston & Steuben County
  POSITION: Call-in Teller I (or II with required experience) 
 

MAJOR RESPONSIBILITIES: 

  1. Provides assistance to customers using quality service standards.
  2. Accepts deposits, verifies cash and endorsements.
  3. Cashes checks within limits assigned referring exceptions to supervisor.
  4. Accepts savings deposits and withdrawals.
  5. Prepares individual daily settlements of teller cash and proof operations.
  6. Looks for and listens for potential sales opportunities while conducting daily customer transactions.
  7. Observes and acts on opportunities to create appointments for Sales Representatives, Financial Service Representatives, and Lenders.
  8. Researches customer accounts, sends out prospecting letters, and follows up with customers by telephone.
  9. Promotes specific bank products when applicable.
  10. Makes customer service related telephone calls.
  11. Accepts loan, utility and other payments.
  12. Issues money orders, cashiers’ and travelers’ checks, correspondent bank drafts, etc.
  13. May open Christmas Clubs.

 

APPLICANT REQUIREMENTS:
Education: High school diploma or equivalent.

Skills: Good communication skills, accuracy, basic math skills and use of a calculator.

Experience: Prior cashier or customer service preferred.

 

Apply Now
Call-in Teller Will Vary Branch Staff Ontario & Wayne County
  POSITION: Call-in Teller I (or II with required experience) 
 

MAJOR RESPONSIBILITIES: 

  1. Provides assistance to customers using quality service standards.
  2. Accepts deposits, verifies cash and endorsements.
  3. Cashes checks within limits assigned referring exceptions to supervisor.
  4. Accepts savings deposits and withdrawals.
  5. Prepares individual daily settlements of teller cash and proof operations.
  6. Looks for and listens for potential sales opportunities while conducting daily customer transactions.
  7. Observes and acts on opportunities to create appointments for Sales Representatives, Financial Service Representatives, and Lenders.
  8. Researches customer accounts, sends out prospecting letters, and follows up with customers by telephone.
  9. Promotes specific bank products when applicable.
  10. Makes customer service related telephone calls.
  11. Accepts loan, utility and other payments.
  12. Issues money orders, cashiers’ and travelers’ checks, correspondent bank drafts, etc.
  13. May open Christmas Clubs.

 

APPLICANT REQUIREMENTS:
Education: High school diploma or equivalent.

Skills: Good communication skills, accuracy, basic math skills and use of a calculator.

Experience: Prior cashier or customer service preferred.

 

Apply Now
Call-in Teller Will Vary Branch Staff Owego, NY Area
  POSITION: Call-in Teller I (or II with required experience) 
 

MAJOR RESPONSIBILITIES: 

  1. Provides assistance to customers using quality service standards.
  2. Accepts deposits, verifies cash and endorsements.
  3. Cashes checks within limits assigned referring exceptions to supervisor.
  4. Accepts savings deposits and withdrawals.
  5. Prepares individual daily settlements of teller cash and proof operations.
  6. Looks for and listens for potential sales opportunities while conducting daily customer transactions.
  7. Observes and acts on opportunities to create appointments for Sales Representatives, Financial Service Representatives, and Lenders.
  8. Researches customer accounts, sends out prospecting letters, and follows up with customers by telephone.
  9. Promotes specific bank products when applicable.
  10. Makes customer service related telephone calls.
  11. Accepts loan, utility and other payments.
  12. Issues money orders, cashiers’ and travelers’ checks, correspondent bank drafts, etc.
  13. May open Christmas Clubs.

 

APPLICANT REQUIREMENTS:
Education: High school diploma or equivalent.

Skills: Good communication skills, accuracy, basic math skills and use of a calculator.

Experience: Prior cashier or customer service preferred.

 

Apply Now
Call-in Teller Will Vary Branch Staff Lackawanna County, PA
  POSITION: Call-in Teller I (or II with required experience) 
 

MAJOR RESPONSIBILITIES: 

  1. Provides assistance to customers using quality service standards.
  2. Accepts deposits, verifies cash and endorsements.
  3. Cashes checks within limits assigned referring exceptions to supervisor.
  4. Accepts savings deposits and withdrawals.
  5. Prepares individual daily settlements of teller cash and proof operations.
  6. Looks for and listens for potential sales opportunities while conducting daily customer transactions.
  7. Observes and acts on opportunities to create appointments for Sales Representatives, Financial Service Representatives, and Lenders.
  8. Researches customer accounts, sends out prospecting letters, and follows up with customers by telephone.
  9. Promotes specific bank products when applicable.
  10. Makes customer service related telephone calls.
  11. Accepts loan, utility and other payments.
  12. Issues money orders, cashiers’ and travelers’ checks, correspondent bank drafts, etc.
  13. May open Christmas Clubs.

 

APPLICANT REQUIREMENTS:
Education: High school diploma or equivalent.

Skills: Good communication skills, accuracy, basic math skills and use of a calculator.

Experience: Prior cashier or customer service preferred.

 

Apply Now
Call-in Teller Will Vary Branch Staff Bradford, Susquehanna, Wyoming Counties
  POSITION: Call-in Teller I (or II with required experience) 
 

MAJOR RESPONSIBILITIES: 

  1. Provides assistance to customers using quality service standards.
  2. Accepts deposits, verifies cash and endorsements.
  3. Cashes checks within limits assigned referring exceptions to supervisor.
  4. Accepts savings deposits and withdrawals.
  5. Prepares individual daily settlements of teller cash and proof operations.
  6. Looks for and listens for potential sales opportunities while conducting daily customer transactions.
  7. Observes and acts on opportunities to create appointments for Sales Representatives, Financial Service Representatives, and Lenders.
  8. Researches customer accounts, sends out prospecting letters, and follows up with customers by telephone.
  9. Promotes specific bank products when applicable.
  10. Makes customer service related telephone calls.
  11. Accepts loan, utility and other payments.
  12. Issues money orders, cashiers’ and travelers’ checks, correspondent bank drafts, etc.
  13. May open Christmas Clubs.

 

APPLICANT REQUIREMENTS:
Education: High school diploma or equivalent.

Skills: Good communication skills, accuracy, basic math skills and use of a calculator.

Experience: Prior cashier or customer service preferred.

 

Apply Now
Call-in Teller Will Vary Branch Staff Luzerne County, PA
  POSITION: Call-in Teller I (or II with required experience) 
 

MAJOR RESPONSIBILITIES: 

  1. Provides assistance to customers using quality service standards.
  2. Accepts deposits, verifies cash and endorsements.
  3. Cashes checks within limits assigned referring exceptions to supervisor.
  4. Accepts savings deposits and withdrawals.
  5. Prepares individual daily settlements of teller cash and proof operations.
  6. Looks for and listens for potential sales opportunities while conducting daily customer transactions.
  7. Observes and acts on opportunities to create appointments for Sales Representatives, Financial Service Representatives, and Lenders.
  8. Researches customer accounts, sends out prospecting letters, and follows up with customers by telephone.
  9. Promotes specific bank products when applicable.
  10. Makes customer service related telephone calls.
  11. Accepts loan, utility and other payments.
  12. Issues money orders, cashiers’ and travelers’ checks, correspondent bank drafts, etc.
  13. May open Christmas Clubs.

 

APPLICANT REQUIREMENTS:
Education: High school diploma or equivalent.

Skills: Good communication skills, accuracy, basic math skills and use of a calculator.

Experience: Prior cashier or customer service preferred.

 

Apply Now
Call-in Teller Will Vary Branch Staff St. Lawrence, Franklin and Jefferson Counties
  POSITION: Call-in Teller I (or II with required experience) 
 

MAJOR RESPONSIBILITIES: 

  1. Provides assistance to customers using quality service standards.
  2. Accepts deposits, verifies cash and endorsements.
  3. Cashes checks within limits assigned referring exceptions to supervisor.
  4. Accepts savings deposits and withdrawals.
  5. Prepares individual daily settlements of teller cash and proof operations.
  6. Looks for and listens for potential sales opportunities while conducting daily customer transactions.
  7. Observes and acts on opportunities to create appointments for Sales Representatives, Financial Service Representatives, and Lenders.
  8. Researches customer accounts, sends out prospecting letters, and follows up with customers by telephone.
  9. Promotes specific bank products when applicable.
  10. Makes customer service related telephone calls.
  11. Accepts loan, utility and other payments.
  12. Issues money orders, cashiers’ and travelers’ checks, correspondent bank drafts, etc.
  13. May open Christmas Clubs.

 

APPLICANT REQUIREMENTS:
Education: High school diploma or equivalent.

Skills: Good communication skills, accuracy, basic math skills and use of a calculator.

Experience: Prior cashier or customer service preferred.

 

Apply Now
Call-in Teller Will Vary Branch Staff Seneca Falls, NY
  POSITION: Call-in Teller I (or II with required experience) 
 

MAJOR RESPONSIBILITIES: 

  1. Provides assistance to customers using quality service standards.
  2. Accepts deposits, verifies cash and endorsements.
  3. Cashes checks within limits assigned referring exceptions to supervisor.
  4. Accepts savings deposits and withdrawals.
  5. Prepares individual daily settlements of teller cash and proof operations.
  6. Looks for and listens for potential sales opportunities while conducting daily customer transactions.
  7. Observes and acts on opportunities to create appointments for Sales Representatives, Financial Service Representatives, and Lenders.
  8. Researches customer accounts, sends out prospecting letters, and follows up with customers by telephone.
  9. Promotes specific bank products when applicable.
  10. Makes customer service related telephone calls.
  11. Accepts loan, utility and other payments.
  12. Issues money orders, cashiers’ and travelers’ checks, correspondent bank drafts, etc.
  13. May open Christmas Clubs.

 

APPLICANT REQUIREMENTS:
Education: High school diploma or equivalent.

Skills: Good communication skills, accuracy, basic math skills and use of a calculator.

Experience: Prior cashier or customer service preferred.

 

Apply Now
Call-in Teller Will Vary Branch Staff DeWitt, NY
  POSITION: Call-in Teller I (or II with required experience) 
 

MAJOR RESPONSIBILITIES: 

  1. Provides assistance to customers using quality service standards.
  2. Accepts deposits, verifies cash and endorsements.
  3. Cashes checks within limits assigned referring exceptions to supervisor.
  4. Accepts savings deposits and withdrawals.
  5. Prepares individual daily settlements of teller cash and proof operations.
  6. Looks for and listens for potential sales opportunities while conducting daily customer transactions.
  7. Observes and acts on opportunities to create appointments for Sales Representatives, Financial Service Representatives, and Lenders.
  8. Researches customer accounts, sends out prospecting letters, and follows up with customers by telephone.
  9. Promotes specific bank products when applicable.
  10. Makes customer service related telephone calls.
  11. Accepts loan, utility and other payments.
  12. Issues money orders, cashiers’ and travelers’ checks, correspondent bank drafts, etc.
  13. May open Christmas Clubs.

 

APPLICANT REQUIREMENTS:
Education: High school diploma or equivalent.

Skills: Good communication skills, accuracy, basic math skills and use of a calculator.

Experience: Prior cashier or customer service preferred.

 

Apply Now
Call-in Teller Will Vary Branch Staff  Tupper Lake, NY
  POSITION: Call-in Teller I (or II with required experience) 
 

MAJOR RESPONSIBILITIES: 

  1. Provides assistance to customers using quality service standards.
  2. Accepts deposits, verifies cash and endorsements.
  3. Cashes checks within limits assigned referring exceptions to supervisor.
  4. Accepts savings deposits and withdrawals.
  5. Prepares individual daily settlements of teller cash and proof operations.
  6. Looks for and listens for potential sales opportunities while conducting daily customer transactions.
  7. Observes and acts on opportunities to create appointments for Sales Representatives, Financial Service Representatives, and Lenders.
  8. Researches customer accounts, sends out prospecting letters, and follows up with customers by telephone.
  9. Promotes specific bank products when applicable.
  10. Makes customer service related telephone calls.
  11. Accepts loan, utility and other payments.
  12. Issues money orders, cashiers’ and travelers’ checks, correspondent bank drafts, etc.
  13. May open Christmas Clubs.

 

APPLICANT REQUIREMENTS:
Education: High school diploma or equivalent.

Skills: Good communication skills, accuracy, basic math skills and use of a calculator.

Experience: Prior cashier or customer service preferred.

 

Apply Now

 

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